Free Shipping Promotion:

We are currently offering free shipping to the lower 48 states in the U.S.

 

Order Confirmation:

After you place your order, you will receive a confirmation email.  This means that we have received your order in our system. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and ready for shipment. 

If your item happens to be on backorder, or is otherwise unavailable, we will let you know via email. Once your item(s) are available for immediate shipment, we will ship the order.

Order Shipment:

Your order will ship within the lead time we have posted on the product page.  We will email you tracking information within 24 hours of your order leaving the warehouse. 

If you do not receive tracking information from us by 3 days after the lead time noted on the product page has elapsed, feel free to follow up with us at support@officechairsplus.com.

Most orders will be shipped by FedEx or UPS. Small items may be delivered by the US Postal Service or by the US Postal Service via FedEx Smartpost or UPS Surepost.

Larger items may be delivered via FedEx Ground, FedEx Home Delivery, UPS Ground, or Truck Freight. Some special orders may require 2 to 6 weeks depending on the item.

Some large or heavy items require additional shipping and handling charges due to the bulky nature of these products.

If an item requires additional shipping and handling charges we will clearly mark this requirement on our website and in our catalog. In most cases, we charge a "flat" rate to ship these items.

International / Canadian Orders:

Sorry, we do not offer International orders at this time.

Canadian Orders: We do not ship directly to Canada, however, we will ship to a US-based freight forwarder of your choice! We recommend you first contact the desired freight forwarder to obtain their shipping and receiving processes.

You will be responsible for all duties and tariffs on Canadian shipments, along with coordinating with the freight forwarder for delivery to final destination. Please contact support@officechairsplus.com for assistance, otherwise enter the shipping address provided by your US-based freight forwarder.

Delivery & Damages:

ALL SHIPMENTS SHOULD BE INSPECTED AT THE TIME OF DELIVERY. DAMAGED PACKAGES SHOULD BE REFUSED. If you notice any damage, you should note it on the freight bill when signing for delivery. 

If your product is defective or sustains damage during shipping, please contact us at support@officechairsplus.com or call us at 1-770-904-1793 right away. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.

If delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please contact Customer Service at support@officechairsplus.com for further assistance with the damaged shipment.

Please note, signing for your delivery without noting any damages or inability to inspect the delivery on the relevant paperwork legally states that you have received your freight in good condition and officechairsPLUS.com cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision.

Leaving a note or instructions for the driver is considered to be the same as signing for your products in good condition.

If you authorize the freight company to leave freight without a signature, officechairsPLUS.com cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision.

If you choose to sign for a visibly damaged please note on the relevant paperwork that you are signing for a damaged package; however, Officechairsplus.com cannot be held liable for any damages or missing pieces for accepted via signature delivery.