What if I typed the wrong email address?
Please contact us so we can change your email address. We can change your email address, name, and address.
Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
What payment methods do you accept?
We accept all major credit and debit cards (VISA, Mastercard, AMEX). We do not accept personal checks, money orders, direct bank transfers or cash on delivery.
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
How do I change or cancel my order?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Please note that any orders that have already been packed or shipped cannot be canceled.
How do I track my order?
We will email your tracking information as soon as your order has shipped. If the item(s) you ordered are in stock, we usually ship within 48 hrs.
Can I use several discount codes in one order?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
What do I do if I have missing items in my order?
If something is still missing, please contact us immediately at email@example.com or call us at 770-904-1793
SHIPPING & CUSTOMS
When will my order be processed?
We process orders between Monday and Friday. Orders will be processed and shipped out within 1-2 business days from the order date. Please note that we don't ship on weekends. Please allow extra time for your order to be processed during holidays and sale seasons.
Please contact us if you do not receive tracking confirmation 3 business days from the day you completed your payment.
Are your chairs new?
Yes, all of our chairs are brand new from the manufacturer and we're an Authorized Dealer for every brand we carry.
Do you charge Sales Tax on your furniture?
No, there is not Sales Tax added to any orders in any of the 50 states of the USA.
How long will my order take to arrive?
It typically takes 3-5 business days after your item has been shipped, to arrive. Transit times may sometimes be affected by severe weather and during busy seasons of the year.
What if my item arrives damaged?
Please see our Shipping policy for detailed information.
Who do I contact if my item malfunctions?
In the rare event you do have a problem with your chair, you can reach out to us at 770-904-1793 and we can either assist in resolving the problem or put you in contact with the Manufacturer. They will be able to walk you through any issues or troubleshooting and we will be able to schedule a technician, if needed and if under warranty, send you replacement parts.
Do you ship overseas?
Unfortunately, no, we only ship to the Contiguous United States, better known as the lower 48 States.
Once I place my order, how long until my item ships?
Usually, it will take 2 business days for chairs to ship out of the manufacturer's warehouse.
How do I return an item?
If you are not happy with your purchase and wish to return it, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request quickly and will send further instructions if the return is approved.
Will shipping be covered for my returns?
All return shipping fees are the responsibility of the customer, except if the item is defective, incorrect, or damaged on arrival.
What if the item(s) I received is defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible by sending a replacement or product parts or even sending a refund if necessary.
How long is the returns process?
Processing returns may take up to 3 business days from the day we receive your return. We will email you to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit card, refunds will be sent to the card-issuing bank within 3-5 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.